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What is a Queue Management System (QMS)?

June 1, 2024
People Queue

A Queue Management System (QMS) is a system to automatically manage queues whilst monitoring and optimizing people or vehicle flow. 

A QMS measures the length of the queue and estimates the dwell or waiting time. Through digital signs and displays people can be guided to free slots or obtain information about the estimated waiting time. Some QMS include ticketing or queue number systems to aid the processing and monitoring. QMS without ticketing or queue number systems typically rely on sensors, video analytics or employee oversight to assess queue length.

QMS can be integrated with other systems such as appointment scheduling, customer feedback, and data analytics to provide insights and metrics to optimize their operations and improve the customer experience.

QMS are frequently deployed in:

  • Airports at security checkpoints
  • Hospitals
  • Government agencies 
  • Fast food restaurants and drive ins
  • Retail checkouts 

and other service-oriented businesses where there are long queues or a high volume of customers. 

By providing a more efficient and organized process for managing queues, QMS can help reduce wait times, improve customer satisfaction, and increase overall efficiency.

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