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What is Passenger Flow Management (PFM)?

June 1, 2024
Queue Management at Airport

Passenger flow management (PFM) is a set of solutions and strategies used to detect, track, and manage passenger traffic through airport touchpoints. It is essential for ensuring a smooth and efficient passenger experience, while also optimizing airport resources and safety.

Importance of Passenger Flow Management

PFM is important for a number of reasons, including:

  • To reduce wait times and queues at key touchpoints, such as check-in, security, and immigration.
  • To improve the overall passenger experience by making it easier and more efficient to navigate the airport.
  • To optimize airport resources by ensuring that staff and facilities are deployed in the most effective way possible.
  • To improve safety and security by monitoring passenger flows and identifying potential bottlenecks or disruptions.

How to manage Passenger Flow?

PFM systems typically use a combination of sensors or cameras, and software to collect and analyze data on passenger movements. This data can then be used to:

  • Identify areas of congestion and bottlenecks.
  • Forecast future passenger flows.
  • Develop and implement strategies to manage passenger flows and improve efficiency.

The video illustrates how security cameras in combination with intelligent video analytics software can be used to measure passenger flow.

Examples of PFM solutions

Common PFM solutions include:

  • Queue management systems (QMS): QMS use sensors and cameras to track the length of queues at key touchpoints. This information can then be used to dynamically adjust staffing levels and passenger routing.
  • Demand forecasting systems: These systems use historical data and other factors to predict future passenger flows. This information can be used to optimize staffing levels, facility allocation, and flight schedules.
  • Intelligent passenger information system (PIS): These systems use real-time data on passenger flows and congestion to guide passengers to the shortest queues and the most efficient routes through the airport.

PFM in the future

PFM systems are becoming increasingly sophisticated and effective. For example, some airports are now using artificial intelligence (AI) to analyze passenger flow data and identify patterns and trends. This information can then be used to develop more predictive and proactive PFM strategies. Overall, PFM is an essential tool for airports in managing passenger flows and improving the overall passenger experience.

Further References:

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