Queue Management Software
Leverage AI-powered video analytics to monitor queues, reduce wait times, and improve customer experience through real-time data insights.
Accurate data for strategic planing
Queue Management for many industries
GDPR compliant & anonymous
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What are common uses for queue management software?
Queue analytics software is used to track queue lengths, measure dwell time, and manage service counters. It helps retailers, airports, museums, venues and logistics operators reduce congestion, assign staff based on demand, and improve the speed of service delivery.
Retailers rely on Isarsoft’s customer queue management solution to keep checkout lines short and service efficient.
Track queues at cash registers and service counters
Adjust staffing based on real-time queue data
Reduce drop-off rates caused by long waiting in line
Airports use Isarsoft’s smart queue management system to manage customer flow at key checkpoints and streamline passenger flow through terminals.
Monitor queue lengths at check-in, security, boarding gates, and border control like EES
Detect bottlenecks during peak travel hours
Improve queue time transparency for travelers
Isarsoft’s queue management system helps museums manage visitor queues to maintain a smooth and pleasant experience.
Monitor queues at entrances and exhibit highlights
Minimize queue durations at popular galleries and ticket counters.
Allocate staff based on visitor load in real time
Isarsoft’s queue system helps train stations manage passenger queues and minimize delays during peak travel times.
Track queue lengths at ticket machines and counters
Shorten processing time at security and boarding gates.
Improve flow between platforms and concourses
Isarsoft’s queuing software can be applied at intersections and transport terminals to analyze waiting times and queue build-up.
Monitor vehicle and pedestrian queues at traffic lights
Track waiting time for buses or taxis at designated stops
Optimize signal timing and pedestrian crossing flow
Isarsoft’s queuing solutions help logistics operators monitor and control queues in warehouses, loading zones, and staff access points.
Manage queues at check-in and dispatch counters
Monitor worker dwell time in loading or staging areas
Prevent congestion in shared operational zones (e.g. forklift lanes)
Customers successfully optimize their business with Video Analytics
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Salzburg Airport uses Isarsoft to anonymously track EES passenger waiting times, providing detailed insights into process durations. The data is used to analyze and optimize arrivals area workflows. By leveraging existing camera infrastructure, the system was implemented with minimal effort.
The Queue Management System has convinced Lithuanian Airports in a competitive international tender. Set for deployment in 2024, the system will be implemented at the airports in Vilnius (VNO), Kaunas (KUN), and Palanga (PLQ) spanning multiple check-in, security and pass control areas.
Isarsoft’s queue management solution for the
airport stations has improved our operations by
reducing waiting times, providing full
transparency for our branch managers and
enhancing the customer experience.
Traditional queue mangement vs. Isarsoft queue management
When choosing a solution for people counting keep in mind factors like accuracy, hardware, compliance and safety
Feature
Detection
Real-Time Monitoring
Behavior Adaption
Wait Time Estimation
Customer Interaction
Hardware Requirement
Staff Dependancy
Data & Reporting
Scalability
Use Case Flexibility
Traditional Queue Management
Manual counts, sensors, tokens
Limited or none
Static thresholds
Manual/ticket-based
Often required
Dedicated sensors or kiosks
High
Minimal
Difficult and costly
Fixed-layout or single-use
Queue Management with Video Analytics
Video Analytics via IP cameras
Continuous, real-time tracking
dynamic pattern response
Auto-calculated from video data
None: fully passive
Uses existing cameras
Low: automated alerts
Dashboards and analytics
Easy, mult-site ready
Dynamic, multi-zone support
How to benefit with Isarsoft Perception?
We are passionate about innovation and high security standards built in our software.
Data security & compliance
Information security and compliance is built into the core of Isarsoft Perception. Camera streams are automatically anonymized and we undergo a regular internal and external audit.
Userfriendly interface
Isarsoft Perception has an easy to understand interface and dashboard which can be configured by your staff without training.
Live processing
Cameras are evaluated in real time, and KPIs are provided immediately.
Seamless integration
The software runs on the existing camera system. For many KPIs only one camera and no additional hardware is needed. Integrations are possible with a wide range of VMS and BI systems.
High accuracy
Isarsoft Perception delivers data you can rely on. With Re-ID, the detection for dwell times, check-outs and engagement is even more accurate than with sensor technology.
Reliability
Isarsoft Perception delivers highly reliable analytics by processing video data directly at the source, ensuring stable performance even in complex, crowded, or dynamic environments.
Start with queue management in your business today
No matter if you run an aiport or a logistics department, Video analytics can bring you to the next level of queue management.
Learn about queue management in a 30 minutes video call with us. We discuss your use case, answer your questions and explain how Isarsoft can support your goals.
Dive deeper into queue management
Smart Queue Management in 2025: Real-Time Solutions for Public Spaces
Explore how smart queue management with Isarsoft Perception is transforming public spaces in 2025: cutting wait times, optimizing flow, and delivering real-time operational insights.
Why Airport Queues Are Costing More Than You Think
Learn how to optimize airport queue management with real-time monitoring, predictive flow analytics, and dynamic staff deployment. Reduce wait times, improve passenger experience, and boost operational efficiency.
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Understanding Queue Management Systems: The Mechanism Behind
Whether it’s an airport, museum, shopping mall, or library, long queues and extended waiting times can frustrate visitors and diminish their overall experience. This is where Queue Management Systems (QMS), enhanced by AI video analytics, come into play. In this blog post, we will explore how AI-powered queue management systems work, their technical foundations, and their applications across various industries.
FAQ
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What is queue management software and how does it work?
Queue management system software uses AI and video analytics to detect and measure queues in real time. It tracks queue lengths, wait times, and service points to help manage the customer flow and improve operational efficiency.
How can Isarsoft Perception help reduce customer wait times?
By identifying bottlenecks and tracking queue trends, smart queue management software enables timely staff allocation and faster service, which enhances the overall waiting experience for customers.
Does Isarsoft integrate with my existing Terminal Operating System (TOS)?
Yes, Isarsoft is designed with an API-first approach. We provide seamless data handovers via MQTT and REST API, ensuring that recognized codes are instantly matched against your manifests in your TOS, ERP, or VMS.
Is real-time queue monitoring available?
Absolutely. The advanced queue management platform provides live queue data and alerts, allowing each staff member to respond immediately when thresholds are exceeded.
How is data collected and used to improve queue performance?
Data is gathered anonymously through video feeds and analyzed to track metrics like queue length and wait time. These insights help optimize staffing, improve layouts, and boost service quality.
What types of locations or industries is this software best suited for?
It's ideal for airports, train stations, retail stores, government offices, healthcare facilities, and any environment where a queue management system enables structured, efficient service delivery.
Is Isarsoft Perception privacy compliant?
Yes, Isarsoft Perception complies with relevant privacy policies such as the GDPR. Additionally Isarsoft is ISO 27001 certified by TÜV Süd, underscoring our commitment to the highest standards of privacy, information security and risk management. The software does not identify people personally; it does not store faces, personal data, or identity. It only uses abstract visual features (like colors, shapes, and movement patterns) to match whether two detections belong to the same individual.