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Case Study Article

Queue Management at Airports: How Isarsoft Perception improves Passenger Experience

Isarsoft Perception tackles the issue of overly long queues at airports, with an intelligent queue management system that operates on the basis of passenger flow and quick KPI collection.

Published

19/10/2022

An airport queue.

Airports have quickly climbed the ladder of importance since their inception owing to their increasing importance in facilitating travel and business. Needless to say, they have also fallen victim to an increase in passenger volume which, combined with a lack of ready data poses quite the problem.

Isarsoft Perception tackles the issue of overly long queues at airports, with an intelligent queue management system that operates on the basis of passenger flow and quick KPI collection.

What does a Queue Management System entail?

In simple terms, a queue management system is a system that is designed to regulate a queue, any queue. Airports, naturally, witness several queues everyday - at security checkpoints, airline check-in counters, baggage carousels, etc. This inevitably delays the process of catching a flight while also contributing to a general sense of chaos. The latter spells potential risks and security concerns that airport planners wish to mitigate.

Isarsoft Perceptions collects data continuously and analyses it in real time, so that planners can curate a list of relevant KPIs. The aforementioned list serves the purpose of hands-on regulation and crowd management.

What are some Benefits of a Smart Queue Management System?

An intelligent queue management system has several benefits. Some of them have been listed below:

People Counting

A queue is composed of people and to manage it would require having an accurate count of those in it, at all times. Depending on the area under consideration, people counting can be performed on a queue, multiple queues or at a terminal. 

Decisions can then be taken with this information in hand. In case of overcrowding, people can be directed to a different queue or enlisted into a system that allows only a certain number into a specified region.

People Counting is a key feature of queue management systems.

Once a limit is set and then exceeded, the software can be configured to create an alarm alerting security personnel of the event. This is an additional measure that hastens the time of response.

Shortening of Wait Times

Isarsoft Perception allows the user access to information about wait times in a given queue. An important function commonly used to assess customer experiences, planners use this data to revise factors such as infrastructure. It is also useful in the determination of how many queues need to be operational at a given time.

Measuring Occupancy Rates

Isarsoft enlists optimization as a key feature under airport operations. What can be gleaned from that in the context of queue management in airports is the ability to measure the occupancy rate of a queue. 

The Isarsoft Perception dashboard visualizes data in a comprehensible manner.

Why is that necessary? The answer is simple. In the case of a queue being under-utilized, for example, people from other queues will be redirected to it. This will lead to a reduction in the number of overall queues which, in turn, will conserve resources. Saving energy, time and manpower never goes amiss in an airport and this is just one of the many ways in which video analytics optimize operations.

Assessment of Busy and Idle Times

One of the consequential outcomes of Isarsoft Perception is having a 24*7 process of data and KPI collection. This alone comes with a host of different benefits. One of them is that the consistent monitoring of the situation is an in-built way to assess which times are the busiest. Accurate identification is instrumental in adequate staff deployment. 

The same applies to the determination of idle time, i.e, times when the airport, and thereby, the queues are sparse. The same logic is used to create a database of peak service times, months that witness most passenger traffic, times of the day that are most liable to witness overcrowding, etc.

Prevention of  Flight Delays

A queue management system is a natural predecessor to the prevention of flight delays. Apart from curbing the possibilities of swollen crowds and overtaxed airport systems, it can be used to monitor passenger arrival rates with accuracy. This is useful intel to keep a record of flight departures and thereby, implement measures to streamline the process from checking in up until boarding.

Isarsoft Perception streamlines operational processes at the airport.

How can Isarsoft Perception help?

Isarsoft Perception combines highly precise data collection methods with intuitive analysis to fulfill the primary needs of an airline operator. As mentioned in our Solutions page, the software operators along three overarching categories - planning, optimization and security. It can deployed in-premise, on-edge and as part of a cloud network.

The focal point of a smart system such as Isarsoft Perception is to be able to turn camera systems into business intelligence generators. We offer clients the use of a scalable system in real time - privacy compliant, accurate and entirely reliable. The software is easy to install and use, trustworthy in its insights and offers the numerous benefits discussed above.

To learn more, visit our home page and head to the FAQ section, or reach out to us via an independent query.

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